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Water Corporate Policy

The Public Authority for Electricity and Water (Diam) was established in 2007, by the promulgation of Royal decree 92/2007. It was followed by a Royal decree (58/2009) defining the responsibilities and jurisdiction of the PAEW.

Diam's Vision is to be a world class utility contributing to the sustainable development of Oman.

Diam's Mission is to ensure the provision of high quality, sustainable and reliable potable water and electricity services in the Sultanate of Oman.

In order to achieve the Vision and Mission - in line with Government Policy of expanding water access countrywide - Diam has prepared a strategy based on the following strategic themes:

  • Customer Centricity
  • Asset Management and Operational Excellence
  • Financial Sustainability
  • Development of Human Resource

In order to achieve Diam’s Vision, Mission, Policies and Value, Diam continuously monitor, regularly report and measure the progress of actions taken using Integrated Management System (IMS) in order to ensure their overall effectiveness and efficiency.